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CV de STEWARD/CABIN CREW / STEWARD, cherche un emploi de TOURISM / stewards.enligne-int.com

stewards.enligne-int.com : cv

Sought job:STEWARD, CUSTOMER SERVICE

Code CV : 50d4d7b33731bfdf
Date de dernière connexion : 2013-07-22

Madame Me... N...
....
SW4 04A London
Royaume-Uni




Situation actuelle:
Secteur d'activité actuel : TOURISM
Taille de l'entreprise : 51 à 100 salariés
Fonction actuelle : STEWARD/CABIN CREW
Nombre d'années à ce poste : 6 à 10 ans
Nombre de personnes sous mes ordres : 0
Salaire annuel : 18000.00 EUR
Expérience Totale : 6 à 10 ans
Disponibilité : Disponibilité immédiate

Poste recherché:
Fonctions: STEWARD, CUSTOMER SERVICE, CABIN CREW
Secteur d'activité: EUROSTAR, DELTA AIRLINE, SNCF

Type de contrat souhaité: CDI, Agent
Temps de travail souhaité: Temps plein, En alternance, Journalier, Saisonnier, Travail le WE
Salaire Annuel Minimum / Souhaité: 20000.00 / 25000.00 EUR

Etudes :
Dernier niveau d'etudes validé avec diplome : Bac
Dernier diplome : TRAVEL AND TOURISM CERTIFICATE
Niveau d'études actuel : Bac
Autres Formations :


Mobilité :
nc

Outils / Logiciels / Méthodes maitrisés
MS OFFICE PACKAGE-WORD, EXCEL

Permis VL, PL, véhicules spéciaux


Langues
Français : Langue maternelle


CV :

Madame Me... N
SW4 04A London
Royaume-Uni


Personal Profile:
A well-presented, articulated and confident individual with a proven ability to provide exceptional customer service and ensure that passengers leave with a lasting positive impression of their journey. Having an outgoing personality, good interpersonal skill and the ability to work in a multi-national team environment with confident and minimal supervision. Confortable working in a fast pace environment and able to build and maintains a good relationship with work colleagues and passengers through a desire to understand their needs and support them.
Key skills
  • Good communication skillsPunctualityTarget drivenGood team player with the ability to motivate others.Eye for DetailsFluent in French Competent in MS office package-Word, Excel,

SWORD SECURITY (London)

Jan 2012-Sep 2012 Safety Steward

Working
in a team of 10 staff

Face
to Face customer service

Tickets
checking

Directing
people around the venues

Providing
general guidance to the public



ICM International -Language and
IT Consulting (London)


Jan 2007- Feb2011 French Casual Administrative Assistant

In charge of day to day administrative duties and
maintaining clients’ database

Dealt with incoming customers enquiries and making
outgoing calls

Responding to telephone inquiries, providing quality service
to customers and associates inquiring about the availability of products or
status of orders.

Face to Face Customer service.

Dealt with upset
customers, conflicts and challenging situations

Delivering outstanding service, exceed expectations and build
long-term loyalty

Received cash payments from customers, and issuing
receipts.

Produced and posted invoices

Filing, data management, drafting and editing
short office memos.

Assisted
with all other office administrative duties.

Helped with translators and interpreters queries
regarding their assignments.



RESIDENCE
POUR PERSONNES AGEES (RPA) France


Sept
2005-Dec 2006 Care Assistant


Assisted patients with bathing and
personal hygiene

Performed
housekeeping duties, such as cooking, cleaning, laundry and dishes, and running
errands

Planned
and prepared meals, including special diets,

Transported
them to locations outside the home, such as to physicians' offices, shopping.



LYCEE PROFESIONNEL FERDINAND
BUISSON (France)


Sep 2004- July 2005 P.A. to Head
teacher


Keeping
in regular contact with parents and ensure a good relationship with students

Setting
appropriate targets for the improvement of school performance.

Ensuring
students and staff safety, by monitoring and reporting standards

General
administrative duties such as keeping diaries, answering general enquiries from
students and parents, organizing teachers’ staff meetings.



SWISS LIFE (France)

April 2002-June 2004 Insurance
Sales Advisor


Maintaining
day to day customer service

Call
on policyholders to deliver and explain policies

Calculate premiums and establish payment method

Customize insurance programs to suit individual
customers, often covering a variety of risks.

Seek
out new clienteles and networking to find new customers and generate lists of
prospective clients

Confer
with clients to obtain and provide information to support new policy claims.



GUARANTEE ASSISTANCE (France)

Jan 2001- March 2002 Tele Marketing

Maintaining
day to day customer service

Sending
brochures and new policies and product information.

Regular
day visit, provide new customer leads and support for services

Respond
actively to internal and external requests for information

Selling
Life, Health, and Casualty Insurance in a friendly and supportive manner.



SODIPCO SARL (France)

2000-2001 Administrative
Assistant-Sales Marketing


Face
to Face customer service

Invoicing,
posting brochures

Sending
new policies and product information.

Maintaining
up to date relationships with established clienteles and generating new
customer base.

Worked in a team of 40 staff, and provided support
to the sales team, ensuring all sales and service goals were met

Maintained
the point of sales register l

Handling
payment transactions- by cash and debit cards

Dealing
with customer queries and complaints on the shop floor, whilst maintaining a
high level of customer care. Provided detailed information on products, whilst assisting customers with their
choice of sizes, styles and trends



HOTEL ST Maurice (France)

1991-2000 Hostess

Supervised
and coordinated activities of dining room staff to provide fast and courteous
service

Greeted
guests, escorted them to tables, and provided menus

Inspected
dining room serving stations for neatness and cleanliness


GOLF HOTEL (Abidjan, Ivory Coast)


1986 – 1990 Hostess

Greeting
conference and seminars arrivals

Provided
a regular customers service for VIPS

Inspected
dining room serving stations for neatness and cleanliness

Train
dining room employees

Team
leader of a group of cleaners, who were responsible for delivering efficient
services through the city of Abidjan

Overseeing
staff dispatch and checking quality of the work once completed

Delivering
employee training





Education/ Training






Sept 2011-Mar 2012 Westminster College, London ( Esol
reading, writing, speaking L2) certificate


Sept 2010-2012 Westminster College London (Travel
& Tourism L2) Certificate


Studies
involved Customer Service, Interpersonal Skills, Travel Planning and Tourism


Sept 2010-July2011
Westminster College London (ESOL Level 1 English) Certificate




Sept 2009 -July 2010 Lambeth College London
(Introduction to Business) Certificate

Studies involved vocational &
business, Customers Service, I.T, Math, English.




Oct 2003-June 2004
CEFIAC Formation, France (office automation and Marketing) Diploma




1999 – 2001 Culture & Formation (France) Medical
Assistant training). Diploma





1993 – 1994 Council of Val d’ Oise FRANCE Training in Childcare.
Certificate




1987-1989 Cours
LOKO Ivory Coast. BTS (Administration,
word processing & customer service).




1986-1987 Cours CASTAINGS Ivory Coast. BEP (Administration,
word processing and customer service). Work experience assignments: Ministry of
Foreign affairs and Golf Hotel Abidjan)


Achievements: Top employee in Attendance and
Punctuality 2001-2003



Spoken Languages:

French,
English

Interests: Family Activities, walking,
zuma, keeping Fit, travelling, reading, and meeting people
References are available upon request


Lettre de candidature

Madame Me... N
SW4 04A London
Royaume-Uni

Sought job:STEWARD, CUSTOMER SERVICE


Dear Sir / Madam,Having seen details of the opportunity you have advertised, i would like to apply for the position.I believe this would be the perfect opportunity to undertake a work trial to demonstrate my ability.I am particularly keen to work in this capacity as I enjoy working in positions of responsibility in customer-focused environments. I am a strong team player whilst able to work on my own initiative. I can quickly build relationships due to my bilingual background and I am a quick learner who is always looking to further my skills. I am flexible with regards to hours and available to start immediately. Please find my CV enclosed. Hoping to hear from you soon, please feel free to get in contact with me for further inquiries

Madame Me... N...


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